When it comes to “doing more for less” 3rd Party Maintenance for IT hardware is the concept we hear about mostly nowadays. More and more companies are finding new and innovative ways to reduce costs and to increase the life of their CAPEX. Although service providers are the ideal choice by default when it comes to new equipment, there are several areas to consider when the initial service agreements are expired. The point is “why pay more when you can get more for less” and IB Remarketing can provide top quality benefits at a fraction of the price since there are many benefits related to 3rd party maintenance as follows:
1. Single Point of Contact
Generally a 3rd party service provider is a single point of contact which eliminates the finger pointing that can occur when dealing with multiple service providers and they can reduce the related waste of time and paperwork to much more manageable levels. Some multi-vendor service providers offer online contract management to further simplify the process.
2. Best Support
3rd party support vendors offer the best range of choices and levels. They provide 24/7/365 on-site performance and technical helpdesk support. The common service agreements offering options include:
• From four-hour up to next-business- day response times
• Five-day or seven-day per week coverage
• Inclusion of repair parts, labor and travel; priority within the queue; and up to unlimited service calls
• 24/7/365 technical support helpdesk
• Remote monitoring and OS software support capabilities
• Access to service via phone and online portals
Click here to view support offers from IB-Remarketing
3rd party service providers maintain a team of technicians who are experienced in dealing with multi vendor support. They develop in-depth expertise through extensive, ongoing training and real world experience servicing equipment from multiple manufacturers. They are capable of servicing and dealing with all major providers like IBM, HP, Dell, EMC, Cisco, Juniper and many others.
4. Rapid Parts Availability
3rd party maintenance providers like IB-Remarketing have stocks in various geographic locations around the world to provide companies with a fast and reliable service. They never compromise on the quality of the spare parts, therefore, through rigorous testing procedures they ensure that the spares continue to perform at the expected levels.
5. Proper procedures and escalation methods in place
Reputed 3rd-party maintenance vendors like IB- Remarketing have tested set of procedures and escalation practices in place to ensure accountability and client satisfaction at every level. IB-Remarketing has ISO 9001, ISO 4001 and WEEE certification, and it is regularly audited to offer high-quality hardware and excellent services.
6. Guaranteed savings from day one
3rd party maintenance companies do not have to make huge investments like service providers into hardware research and development, this helps them to keep costs considerably low. To ensure that that the ROI is achieved, the manufacturer sales teams are encouraged to sell new hardware rather than promoting the extension of the life of installed hardware, consequently, manufacturers will increase the cost of post-warranty service in order for them to sell new equipment to their users.
On the other hand, with a 3rd party maintenance provider such as IB- Remarketing, without losing out on quality, and with an enhanced performance you can reduce costs by 40% to 80% compared to manufacturers post-warranty agreements. You will also have greater flexibility and an assured competitive pricing for the life of he agreement.
7. Key capabilities to look for…
What are the key capabilities you need to look for in a potential 3rd party maintenance multi-vendor, service provider to ensure you have made the right choice?
• Worldwide coverage
• 24×7 technical support helpdesk
• High customer retention rate
• Industry recognition and experience in the market
• ISO 9001, ISO 14001 and WEEE certification
• Availability of spare parts
• 24×7 on-site responsiveness
• Network certified engineers
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